Privacy Policy

Information We Collect

At FirstDigitalFlow, we collect information that you provide directly to us when using our trading psychology platform and educational services. This includes personal details you share during registration, course enrollment, and when contacting our support team.

• Personal identification information including name, email address, and phone number
• Professional background details relevant to your trading psychology learning journey
• Payment information for course subscriptions and webinar registrations
• Learning progress data and assessment results from our educational programs
• Communication records including support tickets and feedback submissions

How We Use Your Information

Your information helps us deliver personalized trading psychology education and maintain our platform's quality. We use this data to customize your learning experience and provide relevant educational content tailored to your progress.

Data Sharing and Disclosure

We maintain strict controls over your personal information and only share data in specific circumstances outlined below. Your privacy is fundamental to our operations, and we never sell personal information to third parties.

• With educational partners when you enroll in collaborative programs or certification courses
• To payment processors for secure transaction handling during course purchases
• With technology service providers who assist in platform operations under strict confidentiality agreements
• When required by Malaysian law or to protect the rights and safety of our users
• In connection with business transfers, though your rights under this policy would remain protected

Your Privacy Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal information. We're committed to helping you exercise these rights efficiently and transparently.

• Right to Access: Request copies of your personal data we hold and information about how it's processed
• Right to Correction: Update or correct inaccurate personal information in your account
• Right to Withdraw Consent: Opt out of marketing communications or data processing based on consent
• Right to Limit Processing: Request restrictions on how we use your personal data
• Right to Data Portability: Receive your personal data in a structured format for transfer to another service

Data Security and Retention

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices follow industry standards and Malaysian regulatory requirements.

• Encrypted data transmission using SSL/TLS protocols for all sensitive communications
• Secure server infrastructure with regular security audits and vulnerability assessments
• Access controls ensuring only authorized personnel can access personal data
• Regular data backups with encryption to prevent data loss
• Employee training on data protection principles and security best practices

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These technologies help us understand how you interact with our educational platform.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality and your ability to access course materials.

Third-Party Services

We work with carefully selected third-party services to deliver our educational platform effectively. These partners are bound by strict data protection agreements and are required to maintain the same level of privacy protection we provide.

• Learning management system providers for course delivery and progress tracking
• Payment gateways for secure transaction processing
• Email service providers for educational communications and newsletters
• Analytics services to improve user experience and content effectiveness
• Customer support platforms for efficient query resolution

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or data protection practices. When significant changes occur, we'll notify you through email or prominent notices on our platform.

• All policy changes will be posted on this page with clear update dates
• Major changes affecting your rights will be communicated directly via email
• You'll have the opportunity to review changes before they take effect
• Continued use of our services after updates indicates acceptance of revised terms